Refund policy
Return window: You have 30 days from the delivery date to request a return.
Eligibility: To be eligible, the item must be unused, in the same condition you received it and in its original packaging, with all parts and accessories included. Proof of purchase is required.
How to start a return:
- Email info@TitanAutoLifts.shop within 30 days of delivery with your order number and the reason for return.
- We will reply within 1 business day with return instructions and the return address.
- Ship the item back as instructed. Please do not send items back without our approval.
Refunds: Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5 to 10 business days after we receive the return. Your bank may need additional time to post the credit.
Shipping costs: Return shipping is paid by the customer unless the item arrived defective, damaged or incorrect, in which case we cover return shipping. Original shipping charges are non-refundable except in those cases.
Damaged, defective or wrong items: Contact us within 1 business day of delivery with photos and we will arrange a replacement or refund.
Non-returnable items: Items that have been installed, used, modified or damaged after delivery, and items missing parts, cannot be returned.
Cancellations: To cancel an order, email us as soon as possible. Orders that have already shipped must go through the return process.
Questions: info@TitanAutoLifts.shop or +1 438 797 5614.